Thank you for shopping with us. We value your satisfaction and strive to provide the best products and customer service. Please read our return and refund policy carefully to understand your rights and obligations.
General Return Policy
Return Window: We accept returns within 30 days from the date of delivery. Unfortunately, we cannot offer a refund or exchange after this period.
Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items: Several types of goods are exempt from being returned. These include perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids and gases.
Shipping Costs: All return shipping costs are the responsibility of the buyer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Custom Orders
Non-Refundable: All custom-made orders are non-refundable. These items are uniquely created to your specifications, and as such, cannot be resold.
Issue Resolution: If there is an issue with your custom order, please contact us. We are committed to working with you to resolve any problems and ensure your satisfaction with the product.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.